Modillion Plasterworks Ltd Returns Policy

Our commitment to customer satisfaction

At Modillion Plasterworks Ltd, we are committed to providing our customers with high-quality plasterwork and exceptional service. If you are not satisfied with your purchase, please contact us as soon as possible so we can resolve any issues.
Returns

We understand that sometimes things don’t go as planned. If you need to return a product, please follow these guidelines:

* Contact us: Within 14 days of receiving your order, please contact us by email at sales@modillion.co.uk protected] or by phone at 01784 392497.
* Return authorisation: We will issue you with a returns authorisation number (RA number).
* Packaging: Please ensure that the product is returned in its original packaging, in a resalable condition.
* Shipping: You are responsible for the cost of returning the product to us. We recommend using a tracked and insured shipping method.
* Refunds: Once we receive the returned product and confirm that it is in resalable condition, we will issue a full refund to your original payment method within [number] business days.

Exclusions

We cannot accept returns for the following:
* Products that have been used or installed.
* Products that have been damaged due to mishandling or negligence.
* Custom-made products.

Please note:

* This returns policy does not affect your statutory rights.
* We reserve the right to refuse a return if the product is not returned in accordance with this policy.

For further information, please contact us at sales@modillion.co.uk or 01784 392497